Was your insurance claim handled correctly?
What you can send us
How it works
If you have suffered damage and are unsure whether your insurer has dealt with the claim fairly or in accordance with your policy, send us the basic information for an initial review.
Tell us what happened
Give us a short description of the incident, damage and current status of your claim.
Upload your documents
Send the policy, schedule, photos and any relevant correspondence from your insurer.
We take a first look
Turnkey reviews the information and considers the policy position and handling of the claim.
We contact you
We provide our initial observations and discuss whether any further action may be appropriate.
Tell us about your claim
Complete the form below and upload the information available to you. You do not need to have every document before contacting us.
What happens next?
Sometimes an initial conversation is all that is required. In other cases, the matter may require a more detailed professional review or further assistance.
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Please do not upload unnecessary identity documents, payment card information, passwords, medical records or other information which is not required for the initial assessment.